Customer Service Engineer – Ireland

Company:

MasterSearch are currently working with a Global leader in Semiconductor Automation equipment for Semiconductor and related markets.

Our client is looking for a Customer Support Engineer to join their team.  The role will be remote but you will be responsible for an important customer based close to Dublin, Ireland, so will need to be able to travel to this location with ease.

Main responsibilities:

• Provide technical support / remote technical support to customers on operational or maintenance aspects of system equipment
• Perform on-site servicing, corrective maintenance, installation and qualification of company product(s), primarily in cleanroom environments
• Serve as customer contact on technical and service-related problems
• Conduct test procedures to ensure proper product performance, and diagnoses problems at installation
• Implement upgrades and hardware/software change orders
• Trouble-shoot complex technical hard-ware and software issues at customer sites and liaise with the factory to resolution
• Complete appropriate reporting to ensure traceability of Problem Statements, Resolutions Summaries and Corrective Actions. As well as ensuring accurate input to enable Escalation triggers and analysis of Product Non-Conformance trends and Utilization
• Concentration is on-going customer support

Profile:

• Ideally Degree qualified, or Diploma in higher education within a technical discipline
• A natural problem solver with great attention to detail
• Strong electromechanical skills and troubleshooting expertise
• Ideally hold previous experience of working on Automated semiconductor technology
• Excellent interpersonal, communication and influencing skills (written, oral) using business-friendly and user-friendly language
• Maintains smart appearance
• Ability to work independently and as part of European service team
• Self-motivated, results-driven, and well organized; able to handle multiple tasks with a clear sense of ownership and priority

Languages:

Fluent in English

Please send your application to Rhys Masterson on: rmasterson@mastersearch.co.uk or call +44 207 101 9623.

Thank you for considering this opportunity. We endeavour to respond to all applications, on some occasions this is not possible due to the volume, in this situation we will keep your profile and contact you should a suitable role come available.