Internal Sales / Customer Service Representative

Company:

MasterSearch are currently working with one of the world’s largest manufacturers of air filtration solutions, who have warehousing and distribution facilities in over 20 countries globally.

Our client is looking for a hands-on, structured Inside Sales / Customer Service employee for the Internal Sales team with a proven experience in a customer focused role, ideally within a component industry.

Reporting line – Head of Internal Sales

Main responsibilities:

• Generate sales leads
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolutions fit
• Help with the roll out of SAP and be a key contributor to SAP roll out success
• Help with training and supporting of new / junior customer service employees
• Manage a large amount of incoming calls and emails
• Responsible for order management, updating forecast and reporting to production units and monitoring (confirmed) delivery times
• Provides support to the logistics process
• Shipment planning & invoice of shipments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep up to date with professional knowledge on products, processes and IT systems
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal and customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolutions fit
• Keep records of customer interactions, process customer accounts and file documents
• Go the extra mile to engage customers
• Drives growth through proactively finding (after) market opportunities

Profile:

• Bachelor degree education in business administration, engineering or similar is ideal but not a must
• A minimum of 1 or more years experience in Customer Service focused roles
• Successful experience with international customers
• Able to gain a technical knowledge / understanding of the products
• Ability to find new approaches and ideas in finding solutions for customers
• Able to spot opportunities and to execute sales activities
• Experience with SAP would be beneficial

Languages:

Fluent in German and English

Please send your application to Rhys Masterson on: rmasterson@mastersearch.co.uk or call +44 207 101 9623.

Thank you for considering this opportunity. We endeavour to respond to all applications, on some occasions this is not possible due to the volume, in this situation we will keep your profile and contact you should a suitable role come available.