Field Service Engineer
Company:
MasterSearch are currently working with a leading developer and manufacturer of vacuum products, exhaust management systems and related value-added services. Their products are integral to the manufacturing processes for semiconductors, flat panel displays, LEDs and Solar cells.
Our client is looking for a Field Service Engineer to supervise and coordinate all maintenance activities (including installation and commissioning), whilst ensuring complete customer satisfaction.
Main responsibilities:
- Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs
- Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations
- Provide timely support to Global FSE teams through email and travel as required
- Provide email and phone response to customer requests for technical assistance in accordance with customer agreements and contractual obligations
- Maintain proper documentation for all on-site field service support calls and any critical equipment information
- Provide parts/labor/travel requirements to local CSR (Customer Service Representative) for customer quote generation
- Work with local sales and application engineers to ensure customer satisfaction with service performance and delivery and to coordinate cross-functional meetings and technical actions as required
- Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary
- Complete special projects as assigned by manager
Profile:
- Technical, engineering or scientific degree or equivalent field service experience required
- Semiconductor and/or gas industry experience is a plus
- The ability to understand, troubleshoot, and resolve hardware and software issues in complex electromechanical and pneumatic systems
- The ability to work both independently and as a team is required while communicating effectively to both internal and external customers
- Strong computer skills including word processing, spreadsheets, email, etc.
- Valid driver’s license and willingness to travel on a regular basis are required
Languages:
Fluent in Germany and English
Please send your application to Rhys Masterson on: rmasterson@mastersearch.co.uk or call +44 207 101 9623.
Thank you for considering this opportunity. We endeavour to respond to all applications, on some occasions this is not possible due to the volume, in this situation we will keep your profile and contact you should a suitable role come available.
- Location: Saxony, Germany
- Salary: To be discussed upon application
- Industry: Semiconductor